Terms And Conditions

Gardeners Leaves Green Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Leaves Green provides gardening and related services to customers in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing work to commence at your property.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business requesting and paying for the services.

Company means Gardeners Leaves Green, the provider of the services.

Services means any gardening, garden maintenance, landscaping, clearance, or related work carried out by the Company.

Site means the garden, outdoor area, or other premises at which the Services are to be provided.

Agreement means the contract between the Client and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or service description issued by the Company.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services, which may include but are not limited to lawn care, hedge trimming, pruning, planting, weeding, garden clearance, seasonal tidy-ups, and light landscaping works.

The specific Services to be provided will be as described in the quotation or booking confirmation supplied to the Client. Any additional work or variations requested by the Client that fall outside the agreed scope may be subject to additional charges and time availability.

The Company reserves the right to refuse any work which it reasonably considers unsafe, unsuitable for its personnel or equipment, or outside its expertise.

3. Booking Process

All Service bookings must be arranged in advance with the Company. Bookings may be made by enquiry and confirmation in writing. The Company will provide a quotation or estimate based on the information supplied by the Client regarding the size and condition of the Site and the Services required.

The Agreement is formed when the Client accepts the quotation or estimate in writing or otherwise confirms the booking, and the Company acknowledges that confirmation. The Client is responsible for ensuring that the information supplied to the Company about the Site and the requested Services is accurate and complete.

For larger projects or ongoing maintenance arrangements, the Company may issue a service schedule or written description of works, which will form part of the Agreement. Any dates or times for carrying out the Services are given in good faith but are estimates only and may be subject to change due to weather conditions, staff availability, or other factors beyond the Companys reasonable control.

4. Access and Client Obligations

The Client must ensure that the Company and its personnel have safe and adequate access to the Site at the agreed times, including any necessary keys, codes, or permissions. Any restrictions on parking, vehicle access, or the use of tools must be disclosed in advance.

The Client is responsible for ensuring that the Site is reasonably clear of hazards and obstacles that may interfere with the provision of the Services, including but not limited to animal waste, sharp objects, unsafe structures, and hazardous materials.

The Client must inform the Company of any known underground services, pipes, cables, or other hidden features that could be damaged during normal gardening activities. The Client will be responsible for any loss or damage arising from undisclosed hazards or underground services.

The Client must keep children and pets away from the working area for the duration of the Services and for as long as may be reasonably necessary afterwards, for example where herbicides or other treatments have been applied.

5. Pricing, Estimates and Quotations

Prices for the Services may be provided on an hourly rate, a fixed price, or a project basis. The method of pricing will be specified in the quotation or booking confirmation.

Any estimate provided prior to inspection of the Site is indicative only and may be revised once the Company has viewed the Site and assessed the work required. Quotations are normally valid for a limited period stated in the quotation. If no period is stated, quotations are valid for 30 days from the date of issue.

Where work is charged on an hourly basis, a minimum charge may apply, and time is usually rounded up to the nearest half hour. Materials, plants, and waste disposal charges may be invoiced separately from labour charges and may include a reasonable markup to cover sourcing and handling.

6. Payments and Invoicing

The Client agrees to pay all charges for the Services as set out in the quotation, booking confirmation, or subsequent invoice issued by the Company. Unless otherwise stated in writing, payment is due upon completion of the Services or within the payment term stated on the invoice.

For larger projects, the Company may require a deposit or staged payments. Any required deposit must be paid before the booking is confirmed or before work commences, as specified in the quotation or booking terms.

The Company may accept payment by bank transfer, card payment, or other methods as advised to the Client at the time of booking or invoicing. The Company does not accept cash sent by post.

Where payment is not received by the due date, the Company reserves the right to suspend further Services and to charge interest on overdue sums in accordance with applicable UK law. The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue payments.

7. Cancellations and Rescheduling

The Client may cancel or request to reschedule a booking by giving reasonable notice to the Company. Unless otherwise agreed, a minimum of 48 hours notice prior to the scheduled start time is required for standard visits, and a longer notice period may apply to larger projects.

If the Client fails to provide the required notice, the Company may charge a cancellation fee, which may be up to a reasonable proportion of the quoted price or a minimum call-out charge to cover costs incurred, including staff scheduling and travel.

The Company reserves the right to cancel or reschedule a booking due to adverse weather conditions, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Client as soon as practicable and arrange a suitable alternative date. The Company will not be liable for any loss or inconvenience resulting from such cancellation or rescheduling, provided it acts reasonably.

8. Health, Safety and Equipment

The Company will carry out the Services in accordance with applicable health and safety requirements and will use reasonable skill and care. Company personnel will use appropriate tools, machinery, and personal protective equipment suitable for the tasks undertaken.

The Client must not request the use of unsafe equipment or methods and must not interfere with or misuse any equipment brought to the Site by the Company. Any injuries or damage resulting from the Clients interference or failure to follow reasonable safety instructions will be the responsibility of the Client.

9. Garden Waste and Environmental Regulations

The handling and disposal of garden waste will be agreed with the Client in advance. In many cases, the Company can collect and remove green waste generated by the Services for an additional charge, or the Client may choose to use their own garden waste bins or composting facilities.

Where the Company arranges removal of garden waste, it will do so in accordance with applicable UK waste and environmental regulations. The Company will not remove hazardous waste, contaminated soil, or prohibited materials. If such waste is discovered on the Site, the Company may suspend work and advise the Client on appropriate specialist disposal options.

The Company encourages responsible gardening and may, where appropriate, recommend composting, mulching, or re-use of organic materials on site, subject to the Clients preferences and available space.

10. Quality of Work and Complaints

The Company aims to deliver Services with reasonable skill and care and in accordance with the description provided in the quotation or booking confirmation. If the Client is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, ideally within 48 hours of completion.

The Company will investigate any complaint and, where it considers the complaint justified, may offer to rectify the issue, provide a partial refund, or take other reasonable remedial action. The Company is not obliged to undertake remedial work in respect of issues that arise from factors beyond its control, such as adverse weather, existing disease or pests, soil conditions, or the Clients failure to follow care instructions for plants or lawns.

11. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

Subject to the preceding paragraph, the Companys total liability to the Client in respect of any claim arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the Services giving rise to the claim.

The Company will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of use, loss of profit, or loss of opportunity, arising out of or in connection with the Services. The Client is responsible for securing or removing any fragile or valuable items from the working area and for advising the Company of any particular items of concern.

The Company will not be liable for the failure of plants, lawns, or other living materials to thrive where such failure is due to weather conditions, pests, disease, soil conditions, improper aftercare, or other factors beyond the Companys reasonable control.

12. Property Damage

The Company will take reasonable care to avoid damage to the Clients property when carrying out the Services. The Client should notify the Company of any particularly delicate structures, ornaments, or surfaces before work commences.

Any damage to property caused by the negligence of the Companys personnel must be reported to the Company as soon as reasonably practicable and in any event within 7 days of the incident. The Company may arrange repair or replacement, or offer reasonable compensation, at its discretion and subject to the limitations of liability set out in these Terms and Conditions.

13. Insurance

The Company maintains appropriate insurance cover for public liability and, where applicable, for its employees. Details of insurance cover are available on request. The Client is responsible for ensuring that their own property insurance is adequate and current.

14. Intellectual Property

Any designs, planting plans, or other creative materials produced by the Company as part of the Services remain the intellectual property of the Company unless otherwise agreed in writing. The Client is granted a licence to use such materials solely for the purposes of maintaining and enjoying their garden or outdoor space.

15. Privacy and Data Protection

The Company will collect and process personal information from the Client as necessary to provide the Services, manage bookings, and administer its business. The Company will handle such information in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep personal data secure.

16. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that particular Agreement, unless a later version is expressly agreed in writing by both parties. The Company may make updated terms available on its website or upon request.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or these Terms and Conditions.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be deemed severed from the remaining provisions, which will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.

By making a booking or allowing the Company to commence work at the Site, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.