Terms and Conditions for Gardeners Leaves Green
These Terms and Conditions set out the basis on which Gardeners Leaves Green provides gardening and related outdoor maintenance services to domestic and commercial clients. By making a booking, you agree to these terms, so please read them carefully before confirming any work. These terms are intended to be clear, fair, and consistent with UK service standards. They cover how bookings are accepted, how payments are handled, what happens if you cancel or reschedule, how liability is limited, how garden waste is managed, and which law applies to the agreement.
Throughout this document, the words “we,” “us,” and “our” refer to the service provider operating under the name Gardeners Leaves Green. The words “you” and “your” refer to the customer receiving the service. These terms apply to all routine and one-off gardening services unless a separate written agreement states otherwise. If any part of these terms is found to be unenforceable, the remainder will still apply.
We aim to provide a professional gardening service with reasonable care and skill. However, gardening work can involve seasonal conditions, site-specific limitations, and natural variables that may affect timings or outcomes. For that reason, the service description, booking confirmation, and any written quotation should be read together with these terms. In the event of any conflict, any specific written agreement we have issued for your job will take priority over these general terms to the extent of that conflict.
1. Booking Process
Bookings for Leaves Green gardening services are accepted subject to availability and confirmation. A booking is not secured until we have reviewed the requested work, confirmed the date or visit window, and either accepted your instruction in writing or commenced the service. We may ask for photographs, access details, or a brief description of the area to be worked on before confirming the appointment. This allows us to provide a fair estimate and prepare appropriately.
Any quotation or estimate we provide is based on the information available at the time. If the actual site conditions differ materially from the information supplied, we may revise the price, scope, or timing before beginning the work. Examples include overgrown areas, hidden hazards, restricted access, unsafe surfaces, excessive waste volume, or additional tasks not discussed at booking. We will normally explain the reasons for any change before proceeding.
It is your responsibility to ensure that all access arrangements are in place for the agreed visit, including gates, keys, entry codes, parking permissions, and the availability of water or electricity where relevant. If access is not available at the agreed time, we may treat the appointment as a late cancellation or unsuccessful visit and charge accordingly. You should also remove or secure fragile items, valuables, pets, and any obstacles that could interfere with the work.
2. Payments and Pricing
All prices will be confirmed before or at the time of booking wherever reasonably possible. Unless expressly stated otherwise, quoted prices may be based on a fixed fee, hourly rate, or a combination of both. Additional work requested on site will be charged at our applicable rate, provided you approve the extra work before it starts. Any estimate is not a guarantee unless clearly marked as a fixed quotation.
Payment terms will be confirmed on the booking or invoice. Unless otherwise agreed in writing, payment is due immediately upon completion of the work or within the stated invoice period. We may require a deposit for larger, recurring, seasonal, or high-demand bookings. Deposits are used to reserve time and cover administrative and scheduling costs. Where a deposit is taken, it will be set out in advance and may be non-refundable in the circumstances described in the cancellation section below.
If payment is not received by the due date, we may charge reasonable late payment interest and recovery costs in accordance with applicable UK law for business transactions where permitted. We may also suspend future services until overdue amounts are settled. Any bank charges, failed card payments, or transfer fees caused by incorrect payment details or insufficient funds may be added to the outstanding balance. All prices are stated in pounds sterling unless agreed otherwise.
3. Cancellations, Rescheduling and Missed Appointments
You may cancel or reschedule a booking by giving us reasonable notice. Because gardening schedules are often arranged in advance, late changes can affect allocated labour, travel, and equipment preparation. If you cancel with sufficient notice, we will try to rearrange the appointment at a mutually convenient time. However, we do not guarantee immediate availability for replacement dates, particularly during busy periods or adverse weather conditions.
If you cancel at short notice, fail to provide access, or are otherwise unavailable at the time agreed, we may charge a cancellation fee to reflect time reserved and costs incurred. For larger bookings, custom arrangements, or contracted recurring visits, the fee may be a proportion of the agreed price or the deposit paid, depending on the circumstances. Where work has already started, you will remain liable for the value of completed work and any materials already purchased for your job.
We may also need to reschedule due to weather, safety concerns, staff illness, equipment failure, or other events outside our reasonable control. Where this happens, we will make reasonable efforts to notify you promptly and rearrange the service. In these cases, we will not normally charge a cancellation fee. We are not liable for delay caused by circumstances beyond our control, provided we act reasonably and keep you informed where practical.
4. Liability and Service Limitations
We will carry out the service with reasonable care and skill. If we make a mistake or fail to meet the expected standard, you must notify us within a reasonable time so that we can assess the issue and, where appropriate, offer to re-perform the work or agree another suitable remedy. This is usually the first step before any other claim is made. Any complaint should be supported by a clear explanation and, where relevant, photographs of the issue.
Our liability does not extend to damage caused by pre-existing defects, hidden weakness, unstable structures, defective fittings, underground services, poor drainage, or unsuitable conditions that were not reasonably apparent at the time of work. We are also not responsible for loss or damage caused by inaccurate instructions, failure to secure pets or possessions, or events outside our control. Please ensure you tell us about any known hazards, protected plants, buried cables, irrigation systems, or special care requirements before work begins.
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be restricted under UK law. Subject to that, our total liability for any claim arising from a particular service will be limited to the amount paid or payable for that service, except where a different limit is required by law. We are not responsible for indirect or consequential losses such as loss of profit, business interruption, or loss of enjoyment.
5. Waste Regulations and Garden Waste
Garden waste generated during a job may include grass cuttings, hedge trimmings, branches, soil, leaves, invasive plant matter, and other green waste. We will handle waste in a lawful and environmentally responsible way. Depending on the service booked, waste may be left neatly on site, bagged for collection, removed from the property, or taken to an authorised waste facility. Any waste-handling arrangement should be agreed in advance where possible.
Where we remove waste on your behalf, you acknowledge that waste transfer and disposal must comply with relevant UK waste regulations. We will only transport and dispose of waste where it is lawful to do so, and we may use licensed third-party disposal or recycling facilities. If waste is contaminated, mixed with non-green material, or includes restricted items, additional charges may apply because such waste may require separate handling. You must not ask us to dispose of hazardous or regulated materials unless this has been expressly agreed and is permitted by law.
It is your responsibility to tell us in advance if the waste includes items requiring special treatment, such as asbestos, chemicals, paint, oils, treated timber, electrical items, or soil suspected of contamination. We may refuse to handle any waste that we consider unsafe, unlawful, or outside the scope of a standard gardening service. Where we have agreed to remove waste, ownership of that waste transfers to us only for the purpose of lawful transport, processing, and disposal in line with the agreed service.
6. Customer Responsibilities
You must ensure that the service area is reasonably safe, accessible, and ready for the agreed work. This includes informing us of hidden hazards, providing accurate instructions, and ensuring that any required permissions have been obtained, such as from landlords, managing agents, neighbours, or other relevant parties. If your instructions conflict with legal requirements or safe working practices, we may decline part or all of the job.
You are responsible for protecting items that may be affected by gardening work, including ornaments, furniture, delicate planting, irrigation fittings, and outdoor electrics. Where necessary, you should move or secure anything that could be damaged by normal gardening activity. We will take reasonable care, but we cannot be responsible for items left in the work area where they might reasonably be exposed to risk.
By instructing us, you confirm that you are authorised to request the work and to allow access to the property or land. If you are acting on behalf of another person, business, or organisation, you must ensure you have authority to do so. Any directions given by an authorised representative will be treated as instructions from you.
7. Materials, Plants and Seasonal Variation
Where we supply materials, compost, plants, or consumables, any stated product description, availability, or delivery timing may change according to stock and season. Living plants are naturally variable and may differ in size, shape, colour, or appearance from images or samples. No guarantee is given that all plant stock will be identical, although we will aim to match the agreed specification as closely as reasonably possible.
If you ask us to purchase materials on your behalf, you may be required to pay in advance or reimburse us promptly for the cost of those items. Once planted or installed, responsibility for the ongoing care of plants and materials generally passes to you unless a maintenance arrangement has been separately agreed. We cannot guarantee survival or long-term performance of plants without appropriate aftercare, watering, and site conditions.
Seasonal variation can affect the timing and appearance of gardening work. For example, pruning outcomes, lawn recovery, planting establishment, and weed regrowth may differ depending on weather, soil condition, and time of year. These natural variations do not amount to a breach of contract where the service has otherwise been carried out with reasonable care and skill.
8. Governing Law and General Terms
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction over any dispute, although we encourage parties to resolve issues informally first wherever possible. If you are a consumer, nothing in these terms affects your statutory rights.
We may update these terms from time to time to reflect changes in law, service arrangements, or business practices. The version in force at the time of your booking will apply to that booking unless a later change is required by law or agreed in writing. If you continue to use the service after updated terms are issued for future bookings, that will be treated as acceptance of the updated version for those future services.
If any part of these terms is found invalid or unenforceable by a court or other competent authority, that part will be treated as removed to the minimum extent necessary, and the rest will remain in full force. No waiver by us of any breach or default will be considered a waiver of any later breach. These terms represent the whole agreement between the parties in relation to the service, unless replaced or supplemented by a written contract signed or accepted by both sides.